Refund Policy
Last updated: September 10, 2026
We want you to be satisfied with VideoSummarizer. This policy outlines our refund terms for subscription payments processed through our platform.
1. Refund Eligibility
Due to the immediate delivery nature of our digital service, subscription fees are generally non-refundable, except in the following cases:
- 7-Day Guarantee for New Subscribers: First-time subscribers may request a full refund within 7 days of first charge, provided usage has not exceeded 20% of plan quota.
- Duplicate Charges: Full refund for duplicate charges due to billing errors.
- Verified Service Outage: Pro-rated refund or credit for outages exceeding 72 hours caused by us.
- Legal Rights: Statutory cancellation or refund rights under applicable law (e.g., EU/UK 14-day cooling-off period) are preserved.
2. Non-Refundable Items
- Free plan usage and credits
- Used subscription periods (after the 7-day guarantee period)
- Monthly subscription refunds requested after 7 days of purchase
- Annual subscription refunds requested after 30 days of purchase
- Accounts closed for violation of our Terms of Service or Acceptable Use Policy
3. How to Request a Refund
To request a refund:
- Email us at refunds@noteai.com
- Include your account email address, transaction ID, and reason for refund
- We will confirm your request within 2 business days
- Approved refunds will be processed to the original payment method within 5-10 business days
4. Billing Disputes
If you believe a charge is in error, please contact us at billing@noteai.com before contacting your bank. We commit to:
- Responding within 2 business days
- Resolving confirmed billing errors within 5 business days
5. Cancellation vs Refund
Canceling your subscription stops future billing but does not automatically trigger a refund. You retain access until the end of your current billing period. To request a refund, follow the process above.
You may cancel your subscription at any time via Account Settings or by emailing cancel@noteai.com.
6. Contact
- Refund Requests: refunds@noteai.com
- Billing Inquiries: billing@noteai.com
- Cancel Subscription: cancel@noteai.com
- General Support: support@noteai.com
For complete refund terms, please see our Terms of Service.